Last updated: 2026-05-01
1. Provider
Webbfabriken AB, Tryffelslingan 12, 181 57 Lidingö.
2. Services
These terms apply to all cloud services delivered by Webbfabriken AB under the Webbfabriken Cloud brand. Specifications, SLA and pricing are described in your separate service agreement.
3. Payment
Subscriptions are invoiced monthly or annually in advance. Net 20 days from invoice date. Late payment interest per Swedish Interest Act applies.
4. SLA & availability
Standard availability is 99.95% per calendar month for managed services. SLA breach gives credit per the formula in your service agreement. Maintenance windows are announced in advance and excluded from availability calculations.
5. Customer data
You own your data. We process it as a data processor under our DPA. On termination, you may export your data for 30 days, after which it is permanently deleted from our systems and backups.
6. Liability
Our liability is limited to direct damages and capped at 12 months of fees paid for the affected service. We are not liable for indirect damages, lost profit or third-party claims unless caused by gross negligence.
7. Termination
Either party may terminate at the end of any month with 30 days written notice unless a longer commitment is specified in the service agreement.
8. Governing law
Swedish law applies. Disputes are settled by Swedish courts, with Stockholm District Court as first instance.